Banking teller /Customer service
Full time @AmbeDominic posted 6 months ago in Banking/Financial Services Shortlist Email JobJob Detail
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Job ID 2516
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Experience Less Than 1 Year
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Gender Any
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Industry Banking
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Qualifications Diploma
Job Description
Customer Service Representative – Job Description
A Customer Service Representative is responsible for assisting customers by providing information, resolving issues, and ensuring a positive experience with the company’s products or services. The role involves handling inquiries through phone, email, chat, or in person, while maintaining professionalism and excellent communication.
Key Responsibilities
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Respond to customer inquiries promptly via phone, email, chat, or face-to-face.
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Provide accurate information about products, services, pricing, and policies.
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Resolve customer complaints or issues efficiently while maintaining a positive attitude.
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Process orders, returns, exchanges, and service requests.
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Escalate complex issues to senior staff or relevant departments when necessary.
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Maintain customer records and update account information in the system.
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Follow up with customers to ensure their issues are resolved.
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Keep track of customer feedback and report recurring issues.
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Collaborate with other departments (sales, technical support, logistics) to ensure smooth service delivery.
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Meet performance KPIs such as response time, satisfaction ratings, and accuracy.
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Maintain a professional and friendly tone in all interactions.
Required Skills
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